Amazon Connect now delivers integrated agent coaching workflows that enable contact center managers to provide timely, targeted feedback directly within the Connect UI. When managers identify improvement opportunities through evaluation scorecards, they can immediately create coaching plans with specific customer…

Amazon Bedrock AgentCore Runtime now supports stateful Model Context Protocol (MCP) server features, enabling developers to build MCP servers that leverage elicitation, sampling, and progress notifications alongside existing support for resources, prompts, and tools. These capabilities allow MCP servers deployed…

Amazon Bedrock is a fully managed service for building generative AI applications using high-performing foundation models from leading AI providers. It now supports two new CloudWatch metrics, TimeToFirstToken and EstimatedTPMQuotaUsage, giving you deeper visibility into inference performance and quota consumption.…

AWS Builder ID, your profile for accessing AWS applications including AWS Builder Center, AWS Training and Certification and Kiro, now supports two new social logins: GitHub and Amazon. This expansion of sign-in options builds on the existing Google Apple social sign-in capabilities, providing GitHub and Amazon users with a streamlined way to access AWS…

Amazon SageMaker Unified Studio introduces data preview v2.0 for Visual ETL, a new data preview mode that delivers near-instant results when building and iterating on visual ETL jobs. With data preview v2.0, data engineers and analysts can see the output…

Today, AWS announced the general availability of Amazon Route 53 Global Resolver, an internet-reachable anycast DNS resolver that delivers easy, secure, and reliable DNS resolution for authorized clients from anywhere. Global Resolver is now available across 30 AWS Regions, with…