Amazon Connect Cases now supports editing and deleting related items, and deleting cases directly from the agent workspace without administrator help. Agents can update comments, unlink contacts associated with the wrong case, or delete cases opened in error. Agents can…

Amazon Managed Grafana now supports in-place upgrade from Grafana version 10.4 to 12.4. You can upgrade with just a few clicks from the AWS Console or via AWS SDK or AWS CLI. Upgrading to version 12.4 brings native Grafana Scenes-powered dashboards for faster rendering and queryless Drilldown apps for…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) X8aedz instances are available in Europe (Ireland) region. These instances are powered by 5th Gen AMD EPYC processors (formerly code named Turin). These instances offer the highest maximum CPU frequency, 5GHz in the…

Amazon Connect Customer now supports a permission that gives agents access to their own performance evaluations in the Connect UI, without exposing other agents' evaluations, so they can review feedback to improve their performance. With this permission, agents can search…

Today, AWS announced the availability of GLM-5.1-FP8 and Phi-4-mini-instruct in Amazon SageMaker JumpStart, expanding the portfolio of foundation models available to AWS customers. These models from Z.ai and Microsoft bring advanced agentic capabilities and efficient inference to enterprise AI workloads…

Amazon Relational Database Service (RDS) for PostgreSQL now supports the latest minor versions 18.4, 17.10, 16.14, 15.18, and 14.23. We recommend that you upgrade to the latest minor versions to fix known security vulnerabilities in prior versions of PostgreSQL, and…