Today, AWS announces the release of Audio Enhancement for Amazon Connect, helping improve audio quality and reliability for voice calls in noisy contact center environments. With this launch, you can enable Audio Enhancement for your agents so that end customers…

Amazon SageMaker HyperPod now enables you to manage individual cluster nodes directly from the AWS Console. HyperPod cluster operators managing large-scale AI/ML workloads often need to connect to nodes for troubleshooting, reboot unresponsive instances, or replace degraded nodes. Connecting to…

Amazon DocumentDB (with MongoDB compatibility) is now available in the Europe (Zurich) region adding to the list of available regions where you can use Amazon DocumentDB. Amazon DocumentDB is a fully managed, native JSON database that makes it simple and…

Amazon OpenSearch Serverless now supports Collection Groups, a new capability that enables you to share OpenSearch Compute Units (OCUs) across collections with different AWS KMS keys. This new capability delivers enhanced cost optimization through a shared compute model that reduces…

Amazon Connect now supports the ability to configure agents with after contact work timeout settings for chat, tasks, emails, and callbacks. After contact work timeouts improve agent efficiency by time-boxing the amount of time each agent can spend doing after…

Amazon Bedrock now supports six new models spanning frontier reasoning and agentic coding: DeepSeek V3.2, MiniMax M2.1, GLM 4.7, GLM 4.7 Flash, Kimi K2.5, and Qwen3 Coder Next. These six models bring customers access to the most capable open weights…