Amazon Connect Customer expands generative AI-powered post-contact summaries to eight new languages

Amazon Connect Customer expands generative AI-powered post-contact summaries to eight new languages

Amazon Connect Customer now supports generative AI-powered post-contact summaries in eight additional language families: Portuguese, French, Italian, German, Spanish, Chinese, Japanese, and Korean. Post-contact summaries also now support non-US variations of English, including British English, Australian English, and other regional…