Amazon Connect now supports you to associate custom attributes with interaction segments, ensuring reporting and analytics always reflect the true customer journey. Attributes such as business unit name, account type, or contact reason can be centrally managed with predetermined values…

Today, AWS announces the general availability of the new Amazon Elastic Block Storage (Amazon EBS) optimized Amazon Elastic Compute Cloud (Amazon EC2) R8gb instances. These instances are powered by AWS Graviton4 processors to deliver up to 30% better compute performance…

Amazon Connect Contact Lens now provides sensitive data redaction from voice and chat conversational analytics in French (France, Canada), Portuguese (Portugal, Brazil), Italian, German, and Spanish (Spain). Automatic redaction of sensitive data redaction helps you protect your customer's privacy by…

Amazon Connect now offers new enhanced analytics in the drag-and-drop flow designer that help you make data-driven decisions when building and optimizing your flows. Amazon Connect flows allow you to create end-to-end self-service and automated customer experiences such as interactive…

AWS announces Model Context Protocol (MCP) server for AWS IoT SiteWise in the AWS Labs MCP open-source repository. This MCP server simplifies industrial data modeling by providing built-in domain validation and automated modeling capabilities, eliminating the need for extensive API…

Amazon RDS for MySQL now supports community MySQL Innovation Release 9.4 in the Amazon RDS Database Preview Environment, allowing you to evaluate the latest Innovation Release on Amazon RDS for MySQL. You can deploy MySQL 9.4 in the Amazon RDS…