Amazon Connect now allows businesses to introduce new actions and workflows into the agent workspace, powered by third-party applications running in the background. For example, when an agent logs in, they see a new training to complete, or when an…

The Amazon Connect Contact Control Panel (CCP) now features an updated user interface using Cloudscape Design System components to enhance agent productivity and focus. The refreshed user interface includes a updated visual style for colors and buttons, and more visually…

Customers in AWS Asia Pacific (Thailand) Region can now use AWS Transfer Family for file transfers over Secure File Transfer Protocol (SFTP), File Transfer Protocol (FTP), FTP over SSL (FTPS) and Applicability Statement 2 (AS2). AWS Transfer Family provides fully…

Amazon Application Recovery Controller (ARC) now supports switching AWS Regions for multi-Region application recovery. This automated feature allows you to orchestrate the specific steps to switch operating your multi-Region application out of another AWS Region. It provides dashboards for real-time…

Amazon Connect now simplifies forecast editing with a new UI experience, enabling planners to make adjustments quickly and better respond to changing contact patterns. With this launch, users can select a forecast, make edits—such as increasing contact volume by a…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) C7i instances powered by custom 4th Gen Intel Xeon Scalable processors (code-named Sapphire Rapids) are available in the Asia Pacific (Jakarta) Region. C7i instances are supported by custom Intel processors, available only…