Amazon Web Services

https://youtu.be/Qv1avs4w2k0 Amazon Connect now enables you to store and work with complex data structures in your flows, making it easy to build dynamic automated experiences that use rich information returned from your internal business systems. You can save complete data…

Starting today, AWS WAF is available in the AWS Asia Pacific (New Zealand) Region. AWS WAF is a web application firewall that helps you protect your web application resources against common web exploits and bots that can affect availability, compromise…

Today, AWS launches simplified import of CloudTrail Lake data in Amazon CloudWatch, a data management and analytics service that allows you to unify operational, security, and compliance data across your AWS environment and third-party sources. With this launch, you can…

Amazon OpenSearch Service now supports AWS KMS customer managed keys (CMKs) and increased size for OpenSearch UI metadata. Amazon OpenSearch UI is a managed service for dashboarding and operational analytics that provides a unified view across multiple data sources, including…

Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your…

Amazon Connect now automates agent performance evaluations in Portuguese, French, Italian, German, and Spanish using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language…