Amazon Web Services

Amazon Connect now enables you to choose the "From" email address when replying to inbound emails or sending new outbound messages, helping contact centers ensure the correct brand or business identity is used for every customer interaction. Administrators can configure…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) R7gd instances with up to 3.8 TB of local NVMe-based SSD block-level storage are available in South America (Sao Paulo) Region. R7gd are powered by AWS Graviton3 processors with DDR5 memory are…

Amazon Connect now delivers integrated agent coaching workflows that enable contact center managers to provide timely, targeted feedback directly within the Connect UI. When managers identify improvement opportunities through evaluation scorecards, they can immediately create coaching plans with specific customer…

Amazon Bedrock AgentCore Runtime now supports stateful Model Context Protocol (MCP) server features, enabling developers to build MCP servers that leverage elicitation, sampling, and progress notifications alongside existing support for resources, prompts, and tools. These capabilities allow MCP servers deployed…

Amazon Bedrock is a fully managed service for building generative AI applications using high-performing foundation models from leading AI providers. It now supports two new CloudWatch metrics, TimeToFirstToken and EstimatedTPMQuotaUsage, giving you deeper visibility into inference performance and quota consumption.…

AWS Builder ID, your profile for accessing AWS applications including AWS Builder Center, AWS Training and Certification and Kiro, now supports two new social logins: GitHub and Amazon. This expansion of sign-in options builds on the existing Google Apple social sign-in capabilities, providing GitHub and Amazon users with a streamlined way to access AWS…