Today, Amazon Connect is announcing enhancements to AI-powered predictive insights that make it easier for businesses to deliver proactive, personalized customer experiences at scale. Building on the five recommendation algorithms launched at re:Invent 2025, AI-powered predictive insights now support up…

Amazon Connect now supports conversational analytics for email contacts, enabling contact center managers to automatically categorize emails, redact personally identifiable information (PII), and generate contact summaries. This allows you to quickly identify emerging trends, better maintain compliance by protecting sensitive…

Today, Amazon Connect announces the preview of an AI-powered assistant that enables contact center managers to get instant answers to operational questions using natural language. You can query across 150+ Amazon Connect metrics, including agent scheduling, self-service experience, and performance…

We are announcing User Preferences in Amazon Quick Suite – a new feature that gives users greater control over how Quick looks, feels, and works for them. With User Preferences, users can now customize their Chat panel layout by setting…

AWS Identity and Access Management (IAM) Roles Anywhere now supports the FIPS 204 Module-Lattice Digital Signature Standard (ML-DSA), a quantum-resistant digital signature algorithm standardized by the National Institute of Standards and Technology (NIST) to help protect against threat actors in…

Amazon CloudWatch Logs customers can now run up to 100 concurrent queries per account using  Logs Insights Query Language (Logs Insights QL). Customers can also execute 10 StartQuery API and 10 GetQueryResults API calls per second per account/per-region using Logs…