Amazon Connect can now provide managers with random samples of agent contacts for evaluation, so they can provide fair coaching feedback to agents. Managers can specify how many contacts they need to review per agent, as per union agreements, regulations,…

AWS Clean Rooms announces support for join and partition hints for SQL queries, enabling optimization of join strategies and data partitioning for improved query performance and reduced costs. This launch enables you to apply SQL hints to your queries using…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) C8gn instances, powered by the latest-generation AWS Graviton4 processors, are available in the AWS Region Asia Pacific (Mumbai), Africa (Cape Town), Europe (Ireland, London), Canada West (Calgary). The new instances provide up to…

Amazon CloudWatch Database Insights expands the availability of its on-demand analysis experience to four additional Regions - Asia Pacific (New Zealand), Asia Pacific (Taipei), Asia Pacific (Thailand), and Mexico (Central). CloudWatch Database Insights is a monitoring and diagnostics solution that…

Amazon Elastic Container Registry (ECR) now enables you to share common image layers across repositories within a registry through a capability called blob mounting. This feature is especially valuable if you manage multiple microservices or applications built from common base…

You can now use the AWS Transfer Family Terraform module to deploy Transfer Family web apps, which enable end users to transfer files to and from Amazon S3 over a web interface. This release streamlines centralized provisioning of web apps with federated…