Amazon Web Services

The Amazon Connect UI builder, used to create each step in a Step-by-Step Guide, now features an updated user interface to reduce the complexity to build structured workflows in Connect. The new user interface is designed to make the process…

AWS Direct Connect now supports IEEE 802.1AE MAC Security Standard (MACsec) encryption on Partner-owned interconnects terminated on supported physical devices. Partners using supported devices can now encrypt the Layer 2 connection between their edge network device and the Direct Connect…

Amazon Bedrock Data Automation (BDA) now supports DOC/DOCX files for document processing and H.265 encoded video files for video processing. This update allows you to build more comprehensive and efficient multimodal data analysis pipelines by working directly with these popular…

Today, AWS announces the general availability of multivariate anomaly detection in AWS IoT SiteWise. This native capability enables industrial customers to automatically identify abnormalities across their equipment and asset data. This capability simplifies the implementation of predictive and preventative maintenance…

Amazon Connect now allows businesses to introduce new actions and workflows into the agent workspace, powered by third-party applications running in the background. For example, when an agent logs in, they see a new training to complete, or when an…

The Amazon Connect Contact Control Panel (CCP) now features an updated user interface using Cloudscape Design System components to enhance agent productivity and focus. The refreshed user interface includes a updated visual style for colors and buttons, and more visually…