Amazon Connect outbound campaigns now offers a preview dialing mode that gives agents more context about a customer before placing a call. Agents can see key customer information—such as name, account balance, and prior interactions—and choose the right moment to…

AWS is announcing the general availability of Amazon EC2 Storage Optimized I8g instances in Europe (London), Asia Pacific (Singapore), and Asia Pacific (Tokyo) regions. I8g instances offer the best performance in Amazon EC2 for storage-intensive workloads. I8g instances are powered…

Amazon Connect now includes the conversation history in agent replies and introduces threaded views of email exchanges, making it easier for both agents and customers to maintain context and continuity across interactions. This enhancement provides a more natural and familiar…

Amazon Web Services (AWS) is excited to announce the launch of our second Secret Region - AWS Secret-West. With this launch, AWS now offers two regions capable of operating mission-critical workloads at the Secret U.S. security classification level. AWS Secret-West…

Today, AWS announces RTB Fabric, a fully managed service that helps you connect with your AdTech partners such as Amazon Ads, GumGum, Kargo, MobileFuse, Sovrn, TripleLift, Viant, Yieldmo, and more in three steps while delivering single-digit millisecond latency through a…

Amazon S3 Metadata is now available in three additional AWS Regions: Europe (Frankfurt), Europe (Ireland), and Asia Pacific (Tokyo). Amazon S3 Metadata is the easiest and fastest way to help you instantly discover and understand your S3 data with automated,…