Amazon Connect now provides granular permissions to access conversation recordings and transcripts in the UI, giving administrators greater flexibility and security control. Contact center administrators can now separately configure access to recordings and transcripts, allowing users to listen to calls…

Amazon Quick Sight, a capability of Amazon Quick Suite, now offers a visual data preparation experience that helps business users perform advanced data transformations without writing complex code. Users can now clean, transform, and combine data in multi-step workflows—appending tables,…

Amazon DynamoDB zero-ETL integration with Amazon Redshift is now supported in the Asia Pacific (Taipei) region. This expansion enables customers to run high-performance analytics on their DynamoDB data in Amazon Redshift with no impact on production workloads running on DynamoDB. …

Starting today, Amazon Aurora DSQL is now available in Europe (Frankfurt). Aurora DSQL is the fastest serverless, distributed SQL database with active-active high availability and multi-Region strong consistency. Aurora DSQL enables you to build always available applications with virtually unlimited…

AWS Outposts 2U server is now supported in the AWS GovCloud (US-East) and AWS GovCloud (US-West) Regions. Outposts 2U server is a fully managed service that extends AWS infrastructure, AWS services, APIs, and tools to on-premises or edge locations with…

Amazon Connect outbound campaigns now offers a preview dialing mode that gives agents more context about a customer before placing a call. Agents can see key customer information—such as name, account balance, and prior interactions—and choose the right moment to…