Amazon Connect Customer now supports the ability to interrupt an agent with a contact, overriding their usual routing configuration in case of urgent or time-sensitive work. For example, an agent may be waiting for a time-sensitive callback on their personal…

Customers that use Amazon Simple Notification Service (Amazon SNS) in the Asia Pacific (Seoul) Region can now send text messages (SMS) to subscribers in more than 200 countries and territories. Amazon SNS is a fully managed pub/sub messaging service that…

Today, AWS announced the availability of all-MiniLM-L12-v2 in Amazon SageMaker JumpStart, expanding the portfolio of models available to AWS customers. This model from Sentence Transformers maps sentences and paragraphs to a 384-dimensional dense vector space, enabling customers to build high-quality…

Amazon MQ for RabbitMQ now supports private networking, enabling your brokers to connect to private resources in your VPC without exposing those resources publicly.. This helps you meet your security and compliance requirements when your brokers need to reach private…

AWS Secrets Manager now offers a secret safety skill as part of the aws-core plugin in the Agent Toolkit for AWS, an open-source repository that equips AI coding agents with tools, knowledge, and guardrails for building on AWS. The skill…

AWS Glue Interactive Sessions now support Apache Spark Connect, using which you can now develop and run Apache Spark applications from your preferred environment, including managed notebooks in Amazon SageMaker Unified Studio, or your preferred notebook environments and IDEs like…