Amazon Connect Customer dashboards now support drilling down into real-time queue and routing profile performance. With a single click, supervisors can drill from a summary view into pre-filtered routing profile, queue, agent, or routing step widgets. For example, a supervisor…

Amazon OpenSearch Service now supports network access controls for OpenSearch UI applications. OpenSearch UI is the fully managed web service for search, analytics, and unified observability across multiple AWS data sources. With network access controls, you can restrict access to…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) R8i and R8i-flex instances are available in the Europe (Milan) region. These instances are powered by custom Intel Xeon 6 processors, available only on AWS, delivering the highest performance and fastest memory…

Today, Amazon Bedrock AgentCore introduces new capabilities in AWS GovCloud (US-West). AgentCore is the platform to build, connect, and optimize agents. With these capabilities, teams operating in regulated environments can build context-aware agents and take them from prototype to production…

In November 2024, Amazon OpenSearch Service announced Extended Support for legacy Elasticsearch and OpenSearch engine versions (see also the detailed blog post). Since that announcement, many customers have upgraded to newer versions. However, some customers need more time to plan…

Amazon Cognito is now available as a core skill (aws-auth) in the Agent Toolkit for AWS. AI coding agents using the toolkit can now set up, configure, secure, and troubleshoot Amazon Cognito using best-practice workflows, helping developers implement secure sign-in…