Amazon Connect Customer now lets agents view and self-assign queued agent-first callbacks alongside emails, tasks, and chats. This gives agents the option to prioritize work that needs immediate follow-up or for which they already have relevant context. For example, an…

AWS Marketplace buyers can now configure category-based notifications and multi-channel delivery through AWS User Notifications. Previously, buyer email notifications were limited to the AWS account root email with no way to choose which categories you received or route them to…

Today, AWS announces that Amazon Quick's agentic AI capabilities are now available in AWS GovCloud (US-West), bringing an agentic AI teammate to government and regulated-industry teams within an isolated, FedRAMP Class D (formerly High) authorized environment. Building on the analytics…

Starting today, Amazon EC2 R8a instances are now available in Canada (Central) Region. These instances, feature 5th Gen AMD EPYC processors (formerly code named Turin) with a maximum frequency of 4.5 GHz, deliver up to 30% higher performance, and up to 19%…

AWS Clean Rooms now supports exporting privacy-enhanced analysis logs for SQL analyses, offering customers greater optimization and troubleshooting capabilities. With this launch, you can export privacy-enhanced analysis logs to an S3 bucket for SQL queries that ran in an AWS…

AWS Identity and Access Management (IAM) launched account access manager, a feature that streamlines assignment of IAM roles to workforce users. Administrators use account access manager to assign the IAM roles in their AWS accounts to the workforce users and…