Dynamics 365 Apps

Message ID: MC1265721 We are announcing the ability to use the SMS channel to engage with customers proactively in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables proactive…

Message ID: MC1265555 We are announcing the ability for users to use your Infobip SMS account directly in Contact Center to streamline how you connect with customers in Dynamics 365 Contact Center. This feature will reach general availability on April…

Message ID: MC1265696 We are announcing the ability to enable configurable timescale settings on assignments view in Dynamics 365 Project Operations. This feature will reach general availability on April 30, 2026. How does this affect me? This feature allows users…

Message ID: MC1265703 We are announcing the ability to mark a task as complete from the grid view in Dynamics 365 Project Operations. This feature will reach general availability on March 31, 2026.How does this affect me?This feature allows users…

Message ID: MC1265701 We are announcing the ability to use callback insights to optimize contact center operations in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature provides…

Message ID: MC1265733 We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?The Unified Suggested Next Actions framework provides…