Message ID: MC1324991 We are announcing the ability to securely consult and transfer calls to non-Microsoft systems for PSTN numbers, and IVR in Dynamics 365 Contact Center. This feature will reach general availability on June 30, 2026. How does this…

Message ID: MC1324072 We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session rejection reasons with greater granularity. Previously, all automatic session rejection reasons were all…

Message ID: MC1323940 We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026. How does this affect…

Message ID: MC1323856 We are announcing the ability to match actual costs when generating vendor invoices for receipts associated with subcontracting purchase orders in Dynamics 365 Project Operations. This feature reached public preview on May 11, 2026. How does this…

Message ID: MC1323861 We are announcing the ability to improve opportunity data completeness with AI-powered data enrichment in Dynamics 365 Sales. This feature will reach general availability on June 26, 2026.How does this affect me?This feature enables you to automatically…

Message ID: MC1323827 We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026.How does this affect me?This feature enhances…