![Dynamics 365 Contact Center – Shift bidding for customer service representatives [MC1062977]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-16655822-1024x683.webp "Dynamics 365 Contact Center - Shift bidding for customer service representatives [MC1062977] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Shift bidding for customer service representatives [MC1062977]
Message ID: MC1062977 We are announcing the shift bidding for customer service representatives feature for Dynamics 365 Contact Center. This feature allows schedulers to manage and release shifts for bidding, allowing customer representatives to bid on shifts that align with…
![Dynamics 365 Contact Center – Automated and manual scheduling for shift plans [MC1062976]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cheneymediaproductions-7002772-1024x683.webp "Dynamics 365 Contact Center - Automated and manual scheduling for shift plans [MC1062976] 2")
![Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-thomas-forsberg-1300282497-25399645-1024x683.webp "Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979] 3")
![Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cottonbro-8721343-1024x683.webp "Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974] 4")
![Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes [MC1062975]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-290470-1024x683.webp "Dynamics 365 Contact Center - Create and analyze forecast scenarios for case and conversation volumes [MC1062975] 5")
![Dynamics 365 Business Central – Migrate record links and notes with cloud migration tooling [MC1061601]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-olly-840996-1024x683.webp "Dynamics 365 Business Central - Migrate record links and notes with cloud migration tooling [MC1061601] 6")