Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Monitor work item lifecycle in Application Insights [MC1065845]
Message ID: MC1065845 (Updated)Update: Release of this feature has been postponed, we will announce a new date in the future. We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates…
![Dynamics 365 Contact Center - Monitor work item lifecycle in Application Insights [MC1065845] 1 Dynamics 365 Contact Center – Monitor work item lifecycle in Application Insights [MC1065845]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-arantxa-treva-351075-959308-1024x683.webp)
![Dynamics 365 Contact Center – Use improved outbound dialing with reduced latency [MC1066082] 2 Dynamics 365 Contact Center – Use improved outbound dialing with reduced latency [MC1066082]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-viktoria-alipatova-1083711-2074130-1024x683.webp)
![Dynamics 365 Contact Center - View and manage shift schedules with My Schedule calendar [MC1065863] 3 Dynamics 365 Contact Center – View and manage shift schedules with My Schedule calendar [MC1065863]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-26559440-1024x683.webp)
![Dynamics 365 Contact Center - Monitor work item lifecycle in Application Insights [MC1065845] 4 Dynamics 365 Contact Center – Monitor work item lifecycle in Application Insights [MC1065845]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-frostroomhead-7976210-1024x683.webp)
![Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries [MC1065842] 5 Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries [MC1065842]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-18545020-1024x683.webp)
![Dynamics 365 Contact Center - Recognize one of multiple entities in a single utterance [MC1065728] 6 Dynamics 365 Contact Center – Recognize one of multiple entities in a single utterance [MC1065728]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-felixmittermeier-956999-1024x683.webp)