Dynamics 365 Apps

Message ID: MC1065632 We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to set up automatic actions on messaging conversations with time-based SLAs to improve CSAT and boost representatives'…

Message ID: MC1065557 We are announcing the Enhanced sessions management and live conversation details feature for Dynamics 365 Contact Center. This feature lets service representatives manage their sessions and live conversations in the Dynamics 365 Contact Center embedded experience with…

Message ID: MC1065548 We are announcing the Deploy chat widgets across portals using a single tag feature for Dynamics 365 Contact Center. This feature enables the deployment of a single script tag to all of your pages, and you can…

Message ID: MC1065107 We are announcing the “Pause or resume recording and or transcription via an API - Voice SDK extensibility” feature for Dynamics 365 Contact Center. This feature enables users to temporarily stop and restart call recordings and transcriptions…

Message ID: MC1062980 We are announcing the shift swapping for customer service representatives feature for Dynamics 365 Contact Center. This feature allows customer representatives to control their schedules, enabling them to trade shifts directly with other representatives or by sending…

Message ID: MC1062977 We are announcing the shift bidding for customer service representatives feature for Dynamics 365 Contact Center. This feature allows schedulers to manage and release shifts for bidding, allowing customer representatives to bid on shifts that align with…