Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Define critical questions in evaluation criteria [MC1255709]
Message ID: MC1255709 We are announcing the ability to define critical questions in evaluation criteria in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026.How does this affect me?Critical questions allow users to mark questions…
![Dynamics 365 Customer Service – Define critical questions in evaluation criteria [MC1255709] 1 Dynamics 365 Customer Service – Define critical questions in evaluation criteria [MC1255709]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-sarah-trummer-155385-955787-1024x683.webp)
![Dynamics 365 Sales - Improve opportunity context with AI-based data enrichment [MC1254454] 2 Dynamics 365 Sales – Improve opportunity context with AI-based data enrichment [MC1254454]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-147411-1024x683.webp)
![Dynamics 365 Sales - Modern, in-flow email template picker for Sequences [MC1254451] 3 Dynamics 365 Sales – Modern, in-flow email template picker for Sequences [MC1254451]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-mccutcheon-1148998-1024x683.webp)
![Dynamics 365 Customer Service - Control evaluation volume with sampling [MC1253514] 4 Dynamics 365 Customer Service – Control evaluation volume with sampling [MC1253514]](https://mwpro.co.uk/wp-content/uploads/2025/06/lemons-2121579_1920-1024x683.webp)
![Dynamics 365 Sales - Get additional Dataverse storage capacity [MC1253515] 5 Dynamics 365 Sales – Get additional Dataverse storage capacity [MC1253515]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-rdne-7045449-1024x683.webp)
![Dynamics 365 Customer Service - Generate long-term forecasts up to three years [MC1226042] 6 Dynamics 365 Customer Service – Generate long-term forecasts up to three years [MC1226042]](https://mwpro.co.uk/wp-content/uploads/2025/06/books-5433432_1920-1024x683.webp)