Dynamics 365 Apps

Message ID: MC1310420 We are announcing the ability to generate optimized schedule and shift plans using AI for workforce management in Dynamics 365 Customer Service. This feature will reach public preview on May 31, 2026. How does this affect me?…

Message ID: MC1310395 We are announcing the ability to use Microsoft Fabric OneLake as a data source. This feature will reach public preview on May 29, 2026. How does this affect me? This feature enables users to bring customer data…

Message ID: MC1310361 We are announcing the ability to manage intraday operations with AI agent in Dynamics 365 Customer Service. This feature will be available for preview on May 29, 2026. How does this affect me? Users will be able…

Message ID: MC1310377 We are announcing the ability to get lead research and next best actions in Sales Home in Dynamics 365 Sales. This feature will reach public preview on June 1, 2026. How does this affect me? This feature…

Message ID: MC1307183 We are announcing the ability to estimate AI credits for agents from forecasted demand in Dynamics 365 Customer Service. This feature will reach general availability on May 20, 2026.How does this affect me?This feature enables workforce planners…