Dynamics 365 Apps Archives - Page 28 of 79

Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks [MC1290981]

Message ID: MC1290981 We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents, voice…

Modern Workspace Pro 25 April 2026New feature, Stay informed

Dynamics 365 Apps

Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks [MC1276450]

Message ID: MC1276450 (Updated) We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents,…

Modern Workspace Pro 24 April 2026New feature, Stay informed

Dynamics 365 Apps

Dynamics 365 Sales – Explore complex sales insights with Sales Research Agent [MC1289851]

Message ID: MC1289851 We are announcing the ability to explore sales insights using the Sales Research Agent in Dynamics 365 Sales. This feature reached general availability on April 30, 2026.How does this affect me?The Sales Research Agent in Dynamics 365…

Modern Workspace Pro 24 April 2026New feature, Stay informed

Dynamics 365 Apps

Dynamics 365 Sales – Modern, in-flow email template picker for Sequences [MC1289785]

Message ID: MC1289785 We are announcing a modern, in-flow email template picker for Sequences within Dynamics 365 Sales. This feature will reach general availability on April 30, 2026.How does this affect me?The new email template picker for Sequences makes it…

Modern Workspace Pro 24 April 2026Stay informed

Dynamics 365 Apps

Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]

Message ID: MC1287358 We are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This…

Modern Workspace Pro 22 April 2026Feature update, Stay informed

Dynamics 365 Apps

Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]

Message ID: MC1276450 We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations,…

Modern Workspace Pro 10 April 2026New feature, Stay informed

MC1455035: Power Pages Rolls Out Early Upgrade to Version 9.8.8.5 with Performance and Security Fixes

MC1455050: Power Platform Adds GitHub Support for Source Code Integration with Enhanced APIs and Performance

MC1455051: Dynamics 365 Customer Service and Contact Center Adds Workforce Alerts for Intraday Volume Spikes

MC1455035: Power Pages Rolls Out Early Upgrade to Version 9.8.8.5 with Performance and Security Fixes

MC1455028: Dynamics 365 Customer Service and Contact Center Add Planning Group Filters to Adherence Tracker

MC1430542: Microsoft Outlook Adds Copilot for Real-Time Email Drafting and Editing

MC1454996: Outlook for Mac and iPad Adds Floating Copilot Chat Window for Easier Multitasking

MC1455014: Microsoft Teams Adds Separate Policy for Events Attendance and Engagement Reports

MC1247902: SharePoint Adds AI Citation Analytics to Site Usage, Page Analytics, and File Statistics

MC1240699: SharePoint Rolls Out New Experience with Redesigned App Bar and Favorites Integration

Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks [MC1290981]

Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks [MC1276450]

Dynamics 365 Sales – Explore complex sales insights with Sales Research Agent [MC1289851]

Dynamics 365 Sales – Modern, in-flow email template picker for Sequences [MC1289785]

Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]

Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]

Modern Workspace Pro