Message ID: MC1325027 We are announcing the ability to increase agent accuracy by grounding the agent in customer insights in Dynamics 365 Customer Insights - Data. This feature will reach public preview on June 15, 2026.How does this affect me?With…

Message ID: MC1324989 We are announcing the ability to accelerate Sales Opportunity Agent deployment with simplified admin configuration in Dynamics 365 Sales. This feature will reach general availability on June 30, 2026.How does this affect me?Users will be able to…

Message ID: MC1324856 We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach public preview on June 15, 2026. How does this affect me? The updated chat…

Message ID: MC1324991 We are announcing the ability to securely consult and transfer calls to non-Microsoft systems for PSTN numbers, and IVR in Dynamics 365 Contact Center. This feature will reach general availability on June 30, 2026. How does this…

Message ID: MC1324072 We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session rejection reasons with greater granularity. Previously, all automatic session rejection reasons were all…

Message ID: MC1323940 We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026. How does this affect…