Message ID: MC1225438 We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables organizations to enforce a shared…

Message ID: MC1225152 We are announcing the ability to use the Desktop Companion App in Embedded mode in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? The Desktop Companion…

Message ID: MC1221931 We are announcing the ability to customize transfers and consults for queues and customer service representatives in Dynamics 365 Contact Center. This feature will reach general availability on January 26, 2026.How does this affect me?This feature allows…

Message ID: MC1218893 We are announcing an improved dialpad experience in Dynamics 365 Contact Center. This feature reached general availability on February 16, 2026.How does this affect me?This feature improves the dialer experience by removing extra dialers and reducing complexity.…

Message ID: MC1218646 We are announcing the ability to easily select appropriate field values from a list when working with segments conditions in Dynamics 365 Customer Insights - Data. This feature will reach general availability on February 13, 2026. How…

Message ID: MC1217921 We are announcing the ability to maximize event ROI with paid registration and seamless payment integration in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on February 13, 2026.How does this affect me?This…