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Dynamics 365 Apps

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Posted inPlanner

MC1392567: Microsoft Planner Removes Start and Due Date Constraints for Tasks

28 July 20264 minutes
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Posted inMicrosoft 365 apps

MC1441645: PowerPoint Copilot Adds Skill Creation and Upload to OneDrive

28 July 20264 minutes
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Posted inMicrosoft Teams

MC1409304: Microsoft Teams Adds Facilitator to Detect and Resolve Knowledge Gaps in Meetings

28 July 20265 minutes
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Posted inMicrosoft 365 apps Microsoft 365 for the web

MC906502: Outlook for Windows Automatically Shows Automapped Calendars When Switching from Classic to New Version

28 July 20263 minutes
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Posted inMicrosoft Viva

MC1404310: Viva Insights Removes License Requirement for Managers to Access Copilot Analytics Team Views

28 July 20264 minutes
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Posted inMicrosoft Teams

MC1218712: Microsoft Teams Brings Meeting Notes to Instant Meetings Powered by Loop

28 July 20264 minutes
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Posted inMicrosoft 365 apps

MC1287365: Excel Copilot Shifts to Menu Access for Additional Agents Like Researcher and Analyst

28 July 20263 minutes
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Posted inMicrosoft Teams

MC1090689: Microsoft Teams Adds Peripheral Health Reporting to Pro Management Portal for BYOD Rooms and Desks

28 July 20263 minutes
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Posted inMicrosoft Teams

MC1440980: Microsoft Teams Mobile Requires Latest App Version to Keep Calendar Functionality

28 July 20263 minutes
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Posted inMicrosoft 365 suite

MC1440976: Microsoft 365 Copilot Retires Role-to-Skill Mapping in People Skills

28 July 20263 minutes
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Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]

Message ID: MC1163093 We are announcing the ability to use Copilot's intent knowledge base to route conversations to the appropriate service representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this…
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Posted by Modern Workspace Pro 1 October 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – Use data masking to protect customer data [MC1162888]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use data masking to protect customer data [MC1162888]

Message ID: MC1162888 We are announcing the ability to opt-in to protect your customers' sensitive data by enabling your customer service representatives to hide any personally identifiable information (PII) that customers inadvertently share in Dynamics 365 Contact Center. This feature…
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Posted by Modern Workspace Pro 30 September 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – View previously closed persistent conversations [MC1162867]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – View previously closed persistent conversations [MC1162867]

Message ID: MC1162867 We are announcing the ability to enable your site's visitors to review their previously closed conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? In…
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Posted by Modern Workspace Pro 30 September 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – Broaden region coverage of voice channel [MC1162754]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Broaden region coverage of voice channel [MC1162754]

Message ID: MC1162754 We are announcing the ability to use the voice channel in the United Arab Emirates (UAE) and Government Community Cloud Moderate (GCC-M) regions in Dynamics 365 Contact Center. This feature will reach general availability on October 31,…
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Posted by Modern Workspace Pro 30 September 2025Tags: New feature, Stay informed
Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753]

Message ID: MC1162753 We are announcing the ability to insert Copilot prompts in email templates that will enable data to be auto populated when the email template is inserted in Dynamics 365 Customer Service. This feature will reach general availability…
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Posted by Modern Workspace Pro 30 September 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]

Message ID: MC1162751 We are announcing the ability to update your knowledge base using the Customer Knowledge Management Agents. This feature will reach general availability on October 31, 2025. How does this affect me? Customer Knowledge Management Agent lets you…
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Posted by Modern Workspace Pro 30 September 2025Tags: New feature, Stay informed

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