Posted inMicrosoft 365 apps
![Dynamics 365 Contact Center – Average wait time in messaging API channels [MC1296843]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-17483867-1024x683.webp "Dynamics 365 Contact Center – Average wait time in messaging API channels [MC1296843] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Average wait time in messaging API channels [MC1296843]
Message ID: MC1296843 We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2026. How does this affect me? With this feature,…
![Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view (Preview) [MC1296836]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-mikhail-nilov-7827963-1024x683.webp "Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview) [MC1296836] 12")
![Dynamics 365 Customer Insights – Journeys – Govern agents and Copilot centrally with Dynamics 365 AI Hub (preview) [MC1296797]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-25626514-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Govern agents and Copilot centrally with Dynamics 365 AI Hub (preview) [MC1296797] 13")
![Dynamics 365 Project Operations – Task level schedule modes for precise planning (preview) [MC1296825]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-weekendplayer-93820-1024x683.webp "Dynamics 365 Project Operations - Task level schedule modes for precise planning (preview) [MC1296825] 14")
![Microsoft Copilot Studio – Add SharePoint lists as a knowledge source (Preview) [MC1296589]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-seatizen-co-170969-557782-1024x683.webp "Microsoft Copilot Studio - Add SharePoint lists as a knowledge source (Preview) [MC1296589] 15")
![Dynamics 365 Project Operations – Implement access restrictions in Project for the web iFrame [MC1296554]](https://mwpro.co.uk/wp-content/uploads/2025/06/eagle-3491892_1920-1024x683.webp "Dynamics 365 Project Operations - Implement access restrictions in Project for the web iFrame [MC1296554] 16")