Posted inDynamics 365 Apps
![Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks [MC1276450]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-mike-chai-285623-842339-1024x683.webp "Dynamics 365 Contact Center - Use Service Operations Agent to simplify setup tasks [MC1276450] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks [MC1276450]
Message ID: MC1276450 (Updated) We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents,…
![Dynamics 365 Sales – Explore complex sales insights with Sales Research Agent [MC1289851]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-adrien-olichon-1257089-2387532-1024x683.webp "Dynamics 365 Sales - Explore complex sales insights with Sales Research Agent [MC1289851] 12")
![Microsoft Copilot Studio – Automatic Evaluation from the Test Pane [MC1289783]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-416423-1024x683.webp "Microsoft Copilot Studio - Automatic Evaluation from the Test Pane [MC1289783] 13")
![Power Platform – Managed personal developer environments are now included in inactivity-based cleanup [MC1289790]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-163007-1024x683.webp "Power Platform - Managed personal developer environments are now included in inactivity-based cleanup [MC1289790] 14")
![Dynamics 365 Sales – Modern, in-flow email template picker for Sequences [MC1289785]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-merlin-11167639-1024x683.webp "Dynamics 365 Sales - Modern, in-flow email template picker for Sequences [MC1289785] 15")
![Power Platform – Sandbox environments are now included in inactivity-based cleanup [MC1289789]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pacific-749147-1024x683.webp "Power Platform - Sandbox environments are now included in inactivity-based cleanup [MC1289789] 16")