Posted inMicrosoft 365 apps
![Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-life-of-pix-7974-1024x683.webp "Dynamics 365 Customer Service - Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733] 11")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733]
Message ID: MC1265733 We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?The Unified Suggested Next Actions framework provides…
![Power Platform admin center – Upcoming update to the enforcement of tenant isolation [MC1262537]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-tomfisk-3285716-1024x683.webp "Power Platform admin center – Upcoming update to the enforcement of tenant isolation [MC1262537] 13")
![Microsoft Copilot Studio – Analyze user sentiment from agent conversations [MC1262498]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-cookiecutter-17489155-1024x683.webp "Microsoft Copilot Studio - Analyze user sentiment from agent conversations [MC1262498] 14")
![Microsoft Dataverse – Restore deleted Dataverse records within a specified timeframe [MC1262302]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-steve-12891176-1024x683.webp "Microsoft Dataverse - Restore deleted Dataverse records within a specified timeframe [MC1262302] 15")
![Microsoft Copilot Studio – Tool & Topic Invocation Grader [MC1261573]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-26545222-1024x683.webp "Microsoft Copilot Studio – Tool & Topic Invocation Grader [MC1261573] 16")