Posted inMicrosoft Viva
![Dynamics 365 Customer Service – Quality Evaluation Agent [MC1188045]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-hbozman-1058770-1024x683.webp "Dynamics 365 Customer Service – Quality Evaluation Agent [MC1188045] 11")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Quality Evaluation Agent [MC1188045]
Message ID: MC1188045 We are announcing the Quality Evaluation Agent in Dynamics 365 Customer Service. This feature reached general availability on November 14, 2025. How does this affect me? The Quality Evaluation Agent (QEA) autonomously assesses cases, providing quality scores…
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![Power Automate – Information regarding the end of support for Document Automation Toolkit [MC1188232]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-adrien-olichon-1257089-3137051-1024x683.webp "Power Automate - Information regarding the end of support for Document Automation Toolkit [MC1188232] 13")
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![Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]](https://mwpro.co.uk/wp-content/uploads/2025/06/ai-7977960_1920-1024x683.webp "Dynamics 365 Contact Center - Resolve issues autonomously with Customer Intent Agent [MC1187356] 15")