Posted inMicrosoft 365 apps
![Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-18069694-1024x683.webp "Dynamics 365 Contact Center - Update representative presence on missed, rejected notification [MC1287358] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]
Message ID: MC1287358 We are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This…
![Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-1029615-1024x683.webp "Dynamics 365 Contact Center - Use Admin Agent to simplify setup tasks in contact center [MC1276450] 12")
![Dynamics 365 Customer Service – Protect sensitive information in emails with data sensitivity labels [MC1276446]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-144234-1024x683.webp "Dynamics 365 Customer Service - Protect sensitive information in emails with data sensitivity labels [MC1276446] 13")
![Dynamics 365 Sales – Get integrated inbound and outbound calling with Sales Hub dialer [MC1268720]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-18545013-1024x683.webp "Dynamics 365 Sales - Get integrated inbound and outbound calling with Sales Hub dialer [MC1268720] 14")
![Dynamics 365 Contact Center – Get queue availability data from customer service representative availability APIs [MC1267957]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-picjumbo-com-55570-196666-1024x683.webp "Dynamics 365 Contact Center - Get queue availability data from customer service representative availability APIs [MC1267957] 15")
![Dynamics 365 Sales – Engage leads with deeper knowledge by connecting any data source to Sales Development agent [MC1266651]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cottonbro-4904564-1024x683.webp "Dynamics 365 Sales - Engage leads with deeper knowledge by connecting any data source to Sales Development agent [MC1266651] 16")