Posted inMicrosoft 365 apps
![Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-3813341-1024x683.webp "Dynamics 365 Contact Center - Enable Intent group and agent group-based metrics and dimensions [MC1172377] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]
Message ID: MC1172377 (Updated) Update: Release of this feature has been updated. We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This…
![Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]](https://mwpro.co.uk/wp-content/uploads/2025/06/shutters-669296_1920-1024x683.webp "Dynamics 365 Contact Center - Historical analytics - Enable Intent group and agent group-based metrics and dimensions [MC1175088] 12")
![Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-221185-1024x683.webp "Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913] 13")
![Dynamics 365 Customer Service – Intent-based suggestions has been disabled [MC1173185]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-freestockpro-1003851-1024x683.webp "Dynamics 365 Customer Service - Intent-based suggestions has been disabled [MC1173185] 14")
![Dynamics 365 Contact Center – Enhanced supervisor actions (Transfer, assign) [MC1173157]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18068768-1024x683.webp "Dynamics 365 Contact Center - Enhanced supervisor actions (Transfer, assign) [MC1173157] 15")
![Dynamics 365 Customer Insights – Data – Filter rows from source data for better processing [MC1173012]](https://mwpro.co.uk/wp-content/uploads/2025/06/door-1587863_1920-1024x683.webp "Dynamics 365 Customer Insights – Data – Filter rows from source data for better processing [MC1173012] 16")