Dynamics 365 Apps

Message ID: MC1168899 We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature, customer service representatives…

Message ID: MC1168267 We are announcing the ability to leverage Copilot Studio agents to engage in real-time personalized voice conversations, offering alternative, solutions-based ongoing dialogue with your customers in Dynamics 365 Customer Insights – Journeys. This feature will reach general…

Message ID: MC1168232 We are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature enables…

Message ID: MC1168195 We are announcing the ability to create an event portal on your own website using the event API in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on October 31, 2025.How does this…

Message ID: MC1168097We are announcing the ability for customer service representatives to use Copilot-powered intent suggestions to consult with another representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect…

Message ID: MC1168096 We are announcing the ability to create event portals with event and registration details using Power Pages in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on October 31, 2025.How does this affect…