Message ID: MC1210743 We are announcing the ability to debug routing issues with the Application Insights dashboard in Dynamics 365 Contact Center. This feature will reach general availability on January 31, 2026. How does this affect me? This feature provides…

Message ID: MC1204658 We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service. This feature will reach general availability on January 23, 2026.How does this affect me?Simulation…

Message ID: MC1198596 We are announcing the ability to evaluate closed conversations, generate quality scores, and provide insights to help supervisors improve interaction quality in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026.How does…

Message ID: MC1193604 (Updated) We are announcing the ability to have a journey wait for a customer to become a member of a segment before continuing in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on…

Message ID: MC1193604 We are announcing the ability to have a journey wait for a customer to become a member of a segment before continuing in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on December…

Message ID: MC1189137 (Updated) We are announcing the ability to analyze adherence history to optimize workforce planning in Dynamics 365 Contact Center. This feature will reach general availability on January 30, 2026. How does this affect me? The Adherence History…