Posted inMicrosoft 365 suite
![Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-andre-furtado-43594-370717-1024x683.webp "Dynamics 365 Customer Service - New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529] 11")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529]
Message ID: MC1165529 We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. This feature will reach general availability on November 3, 2025. How does this affect me? We are…
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![Microsoft 365 Copilot for Sales – Autonomously grow your pipeline with Sales Agent [MC1164255]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-designecologist-2782919-1024x683.webp "Microsoft 365 Copilot for Sales - Autonomously grow your pipeline with Sales Agent [MC1164255] 13")
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![Dynamics 365 Contact Center – Use pre-connection audio checks [MC1163799]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-karolina-grabowska-4039487-1024x683.webp "Dynamics 365 Contact Center - Use pre-connection audio checks [MC1163799] 15")
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