Dynamics 365 Customer Service – Record and review full‑screen representative activity [MC1238923]

Dynamics 365 Customer Service – Record and review full‑screen representative activity [MC1238923]

Message ID: MC1238923 We are announcing the ability to record and review full-screen representative activity in Dynamics 365 Customer Service. This feature will reach general availability on March 27, 2026.How does this affect me?This feature records full‑screen representative activity during…