Dynamics 365 Contact Center – Get queue availability data from customer service representative availability APIs [MC1267957]

Dynamics 365 Contact Center – Get queue availability data from customer service representative availability APIs [MC1267957]

Message ID: MC1267957 We are announcing the ability to get queue availability data from customer service representative availability APIs in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This…
Dynamics 365 Sales – Connect Fabric Lakehouse data to AI‑powered sales research [MC1266582]

Dynamics 365 Sales – Connect Fabric Lakehouse data to AI‑powered sales research [MC1266582]

Message ID: MC1266582 We are announcing the ability to connect Microsoft Fabric Lakehouse data to AI-powered sales research in Dynamics 365 Sales. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables AI-powered experiences…