![Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-220989-1024x683.webp "Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097]
Message ID: MC1168097 We are announcing the ability for customer service representatives to use Copilot-powered intent suggestions to consult with another representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect…
![Dynamics 365 Customer Insights – Journeys – Create event portals with event registration details using Power Pages [MC1168096]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-chetanvlad-2600312-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Create event portals with event registration details using Power Pages [MC1168096] 2")
![Microsoft Copilot Studio – Reassign an agent’s owner with PowerShell [MC1168088]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-cottonbro-5772130-1024x683.webp "Microsoft Copilot Studio - Reassign an agent's owner with PowerShell [MC1168088] 3")
![Power Platform – Upcoming permission enforcement for Dataverse Solutions [MC1167434]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-460775-1024x683.webp "Power Platform – Upcoming permission enforcement for Dataverse Solutions [MC1167434] 5")