Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]

Message ID: MC1287358 We are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This…
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Translytical Task Flows (Generally Available)
Posted inPower BI

Translytical Task Flows (Generally Available)

Translytical task flows take interactive Power BI reports to the next level where users can update records, add annotations, and trigger actions in external systems—all without leaving the report. With translytical task flows, report consumers become active participants. Instead of…
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