Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]
Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…
![Dynamics 365 Contact Center - Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553] 1 Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]](https://mwpro.co.uk/wp-content/uploads/2025/06/donuts-6665183_1920-1024x683.webp)
![Dynamics 365 Customer Service - Automate case lifecycle tasks with Case Management Agent [MC1163794] 2 Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-33158-1024x683.webp)
![Microsoft Copilot Studio – Announcing the migration of the o3 model to GPT-5 reasoning [MC1183226] 3 Microsoft Copilot Studio – Announcing the migration of the o3 model to GPT-5 reasoning [MC1183226]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-434645-1024x683.webp)

![Microsoft Dataverse, Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915] 5 Microsoft Dataverse, Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-lastly-396947-1024x683.webp)
![Microsoft Copilot Studio - Strengthen security of Copilot Studio agents with additional threat protection [MC1180712] 6 Microsoft Copilot Studio – Strengthen security of Copilot Studio agents with additional threat protection [MC1180712]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-inspiredimages-133190-1024x683.webp)