![Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups [MC1392339]](https://mwpro.co.uk/wp-content/uploads/2025/06/lost-place-2632732_1920-1024x683.webp "Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups [MC1392339] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups [MC1392339]
Message ID: MC1392339 We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will reach general availability on July 13, 2026.How does this affect me?This feature provides a single, shared…
![Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups [MC1392334]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-25626583-1024x683.webp "Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups [MC1392334] 2")
![Dynamics 365 Field Service – Optimize multiple resources with Scheduling Operations Agent [MC1392246]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-25630347-1024x683.webp "Dynamics 365 Field Service - Optimize multiple resources with Scheduling Operations Agent [MC1392246] 4")
![Dynamics 365 Sales – Redesigned Opportunity Research helps sellers understand deals and take action faster [MC1391944]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-scottwebb-311458-1024x683.webp "Dynamics 365 Sales - Redesigned Opportunity Research helps sellers understand deals and take action faster [MC1391944] 6")