Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent [MC1265787]

Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent [MC1265787]

Message ID: MC1265787 We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conversation list view, that also enables automated review of historical closed conversations in Dynamics 365 Contact Center.…