Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]

Message ID: MC1323827 We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026.How does this affect me?This feature enhances…
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Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835]
Posted inDynamics 365 Apps

Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835]

Message ID: MC1323835 We are announcing the ability to enable Project Revenue recognition using the percentage of completion based on the cost estimate instead of the changing estimate at completion (EAC) in Dynamics 365 Project Operations. This feature reached public…
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