Posted inMicrosoft Teams
![Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]](https://mwpro.co.uk/wp-content/uploads/2025/06/oil-rig-3629119_1920-1024x683.webp "Dynamics 365 Contact Center - Use intent to select representatives to transfer conversations [MC1163093] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]
Message ID: MC1163093 We are announcing the ability to use Copilot's intent knowledge base to route conversations to the appropriate service representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this…
![Power Automate – Enable version control for desktop flows [MC1163091]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18069490-1024x683.webp "Power Automate – Enable version control for desktop flows [MC1163091] 12")
![Microsoft 365 Copilot: Version history now available in Copilot Pages [MC1162965]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-417458-1024x683.webp "Microsoft 365 Copilot: Version history now available in Copilot Pages [MC1162965] 13")
![New in Teams – open channels in dedicated windows [MC1162964]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-etienne-marais-54779-217660-1024x683.webp "New in Teams – open channels in dedicated windows [MC1162964] 14")
![Public preview: New content explorer experience for cases in Insider Risk Management [MC1162957]](https://mwpro.co.uk/wp-content/uploads/2025/06/pxclimateaction-7073104_1920-1024x683.webp "Public preview: New content explorer experience for cases in Insider Risk Management [MC1162957] 15")
![Microsoft Copilot (Microsoft 365): Delegate mailbox access for emails in M365 Copilot [MC1162968]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cheneymediaproductions-7002772-1024x683.webp "Microsoft Copilot (Microsoft 365): Delegate mailbox access for emails in M365 Copilot [MC1162968] 16")