(Updated) Microsoft Teams: Trust Indicators – a new way of representing users outside your organization [MC1162276]

(Updated) Microsoft Teams: Trust Indicators – a new way of representing users outside your organization [MC1162276]

Message ID: MC1162276 (Updated) Updated September 30, 2025: We have updated the title and timeline. Thank you for your patience.[Introduction:]To help users quickly identify external participants in Microsoft Teams and reduce the risk of oversharing sensitive information, we’re introducing Trust…
Dynamics 365 Contact Center – Use data masking to protect customer data [MC1162888]

Dynamics 365 Contact Center – Use data masking to protect customer data [MC1162888]

Message ID: MC1162888 We are announcing the ability to opt-in to protect your customers' sensitive data by enabling your customer service representatives to hide any personally identifiable information (PII) that customers inadvertently share in Dynamics 365 Contact Center. This feature…
Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]

Message ID: MC1162751 We are announcing the ability to update your knowledge base using the Customer Knowledge Management Agents. This feature will reach general availability on October 31, 2025. How does this affect me? Customer Knowledge Management Agent lets you…