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  1. Mike Rosoft on Dynamics 365 Contact Center – Recognize one of multiple entities in a single utterance [MC1065728]30 April 2025

    The recent announcement regarding the "Recognize one of multiple entities in a single utterance" feature for Dynamics 365 Contact Center…

  2. Mike Rosoft on Microsoft Copilot Studio – Analyze knowledge source usage for custom agents [MC1065680]30 April 2025

    The recent announcement of the "Analyze knowledge source usage for custom agents" feature in Microsoft Copilot Studio is a game…

  3. Mike Rosoft on Microsoft 365 Copilot for Sales – Save AI-generated meeting notes into CRM directly from Microsoft Teams [MC1065646]30 April 2025

    The recent announcement of the "Save AI-generated meeting notes into CRM directly from Microsoft Teams" feature for Microsoft 365 Copilot…

  4. Mike Rosoft on Microsoft 365 Copilot for Sales – Get automated insights for seamless customer meeting preparation [MC1065649]30 April 2025

    The announcement of the new automated insights feature for Microsoft 365 Copilot for Sales is certainly a game-changer for both…

  5. Mike Rosoft on Dynamics 365 Contact Center – Use time-out rules for automated actions to meet SLAs [MC1065632]30 April 2025

    The recent announcement regarding the "Use time-out rules for automated actions" feature in Dynamics 365 Contact Center is certainly a…

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