Posted inAmazon Web Services
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent [MC1214103]
Message ID: MC1214103 We are announcing the ability to monitor real-time conversations with Quality Evaluation Agent in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026. How does this affect me? When a quality score…






![Dynamics 365 Contact Center - Monitor real-time conversations with Quality Evaluation Agent [MC1214103] 32 Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent [MC1214103]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-apasaric-3310691-1024x683.webp)



![Copilot Notebooks deletion issues and upcoming fix [MC1213768] 36 Copilot Notebooks deletion issues and upcoming fix [MC1213768]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-kevinbidwell-1373100-1024x683.webp)
![Retirement of the Sway Windows Desktop App on June 1, 2026 [MC1213784] 37 Retirement of the Sway Windows Desktop App on June 1, 2026 [MC1213784]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-267074-1024x683.webp)