Today, AWS announces the addition of an interactive map view to AWS Global View in the AWS Management Console, providing a visual way to explore AWS Global Infrastructure. Previously, customers had to scan through a list of AWS locations in…

Amazon Quick custom permissions now include deny by default, a governance setting that automatically restricts new AI capabilities before they reach users. Previously, new AI capabilities were available to all users on release, requiring administrators to react after the fact.…

Amazon Elastic Kubernetes Service (Amazon EKS) now supports configuring parameters for Kubernetes control plane components including the scheduler, controller manager, and API server. You can tune pod placement strategies to improve resource utilization, adjust how quickly horizontal pod autoscaling responds…

Amazon Connect Customer now lets agents view and self-assign queued agent-first callbacks alongside emails, tasks, and chats. This gives agents the option to prioritize work that needs immediate follow-up or for which they already have relevant context. For example, an…