Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]

Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]

Message ID: MC1187356 We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent Agent's advanced AI capabilities in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.How…

Syncing HiddenFromAddressListEnabled attribute across tenants for consistent Global Address List (GAL) visibility [MC1187400]

Message ID: MC1187400 [Introduction] We are improving People Search in the Global Address List to correctly handle the HideFromAddressListEnabled attribute. Previously, when users were synced across tenants via Entra Cross Tenant Sync, this attribute did not propagate, causing hidden users…