Posted inAmazon Web Services
![Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-3779448-1024x683.webp "Dynamics 365 Customer Service - Enhance service representative efficiency with custom productivity tools [MC1163728] 38")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]
Message ID: MC1163728 We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?Custom productivity tools in Copilot…
![Dynamics 365 Contact Center – Select a representative automatically in consult to queue [MC1163735]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-canvastudio-3153198-1024x683.webp "Dynamics 365 Contact Center - Select a representative automatically in consult to queue [MC1163735] 39")
![Dynamics 365 Contact Center – Enable deep noise suppression [MC1163721]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-conojeghuo-173294-1024x683.webp "Dynamics 365 Contact Center – Enable deep noise suppression [MC1163721] 40")
![Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh [MC1163732]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-274192-1024x683.webp "Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh [MC1163732] 41")
![Power Platform – Record actual label values in Dataverse audit logs [MC1163694]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-18337644-1024x683.webp "Power Platform - Record actual label values in Dataverse audit logs [MC1163694] 43")