Modern Workspace Pro

Amazon Connect now allows you to bring your own Amazon Bedrock Knowledge Bases and supports multiple knowledge bases per AI agent, giving you greater flexibility in how you organize and access knowledge content for your AI agents. You can now…

Today, Amazon Connect is launching AI-powered predictive insights that transform how businesses understand and serve their customers. This new feature set builds upon Connect's existing customer profiles, introducing five recommendation algorithms that leverage AI to analyze customer behavior patterns and…

Amazon Connect now allows you to customize the visual appearance of the agent workspace. You can apply a custom theme, including a logo, font, and color palette for light and dark modes, so the agent workspace aligns with the brand…

Amazon Connect now provides AI-powered case summaries for complete context into customer issues, reduce manual wrap-up work, and help resolve cases faster. With a single click, agents can generate a concise case summary even when the case spans multiple interactions,…

AWS Clean Rooms now enables you and your partners to generate privacy-enhancing synthetic datasets from your collective data to train regression and classification machine learning (ML) models. Synthetic dataset generation allows you and your partners to create training datasets with…

Amazon Elastic Kubernetes Service (EKS) announces the general availability of EKS Capabilities, a fully-managed extensible set of Kubernetes-native platform features for workload deployment, AWS cloud resource management, and Kubernetes resource composition and orchestration. EKS Capabilities provides out-of-the-box platform features and…